Comments on: Using your HUE document camera with an interactive display https://huehd.com/interactive-display-compatibility/ Colorful, affordable technology for school, home and work Wed, 19 Mar 2025 10:52:46 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: HUE https://huehd.com/interactive-display-compatibility/#comment-206200 Mon, 07 Feb 2022 09:36:48 +0000 https://huehd.com/?p=251813#comment-206200 In reply to ruthmateusberr.

Thank you for your question. Unfortunately, it is not currently possible for the iPad to recognize a USB camera like HUE. You can see the current state of iPad support in our dedicated FAQ.

]]> By: ruthmateusberr https://huehd.com/interactive-display-compatibility/#comment-206161 Sat, 05 Feb 2022 13:13:27 +0000 https://huehd.com/?p=251813#comment-206161 I have an iPad Pro. Howcan i install your Software Here? Thank you For help

]]> By: HUE https://huehd.com/interactive-display-compatibility/#comment-162845 Sun, 27 Dec 2020 21:07:27 +0000 https://huehd.com/?p=251813#comment-162845 In reply to nfraktman.

Thank you for your message. It should work in QuickTime; please check that you have given QuickTime access to ‘Cameras’ in your macOS Security preferences and contact us through the website if the problem persists.

]]> By: nfraktman https://huehd.com/interactive-display-compatibility/#comment-162844 Sun, 27 Dec 2020 20:48:22 +0000 https://huehd.com/?p=251813#comment-162844 I have a MACBook Air and I tried using QuickTime to connect the Document camera. No luck. Any suggestions? My MacBook Air is:
macOS Catalina version 10.15.3

]]> By: Petra https://huehd.com/interactive-display-compatibility/#comment-76893 Thu, 07 May 2020 07:28:42 +0000 https://huehd.com/?p=251813#comment-76893 In reply to francine.ismay.

Hi Francine, if you need to enter an offline key during the activation process even if you have the latest version downloaded from our website, it means that there is a connection problem to our server, you can generate your offline key here: https://huehd.com/support/generate-offline-key/ and contact us via the contact form on our website if you needed.

]]> By: francine.ismay https://huehd.com/interactive-display-compatibility/#comment-76884 Wed, 06 May 2020 20:27:14 +0000 https://huehd.com/?p=251813#comment-76884 I have just received the HUE HD PRO CAMERA . My laptop does not take CDs so I cannot activate the camera this way. I have spent over an hour trying to activate this camer on your web sit using the activation key on the back of the USER guide , but I am unable to as it says I need an Offline key but cannot access one can you help is there a phone number to get help with all this ??

]]> By: Petra https://huehd.com/interactive-display-compatibility/#comment-76793 Tue, 05 May 2020 08:00:54 +0000 https://huehd.com/?p=251813#comment-76793 In reply to juliafflores.

Hi Julia, the latest batches of our cameras do not have a CD in the box. Please see this FAQ for explanation on which software you can use your HUE HD with: https://huehd.com/ufaqs/camera-require-installation-camera-drivers/ If you purchased the HUE HD Pro and need to download the HUE Intuition software, you can do so from here: https://huehd.com/new/

]]> By: juliafflores https://huehd.com/interactive-display-compatibility/#comment-76792 Mon, 04 May 2020 23:59:40 +0000 https://huehd.com/?p=251813#comment-76792 I just purchased this camera. It looks like a purchased an older model that was suppose to have a CD software and a user manual. The box it came in does is missing those items. How can I get them quickly, I ordered through Amazon.

Thanks,
Julia Flores

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